| Q:Are you Factory or trading company? | | | | |
| A:We are a professional manufacturer specializing in bamboo and wood products, integrating R&D, production, and sales. We have our own production base and professional team, offering high-quality factory-direct goods. | | | | |
| Q:What are your main products? | | | | |
| A:We specialize in a wide range of bamboo and wood household items, including cutting boards, tableware (knives, forks, spoons), tea sets, storage boxes, crafts, kitchenware, pet products, baby tableware set and garden decor. | | | | |
| Q:Can you do customization? Do you support OEM/ODM? | | | | |
| A:Yes, we fully support OEM and ODM services. We can customize product size, shape, logo, packaging, and more according to your requirements. We welcome co-development of new products. | | | | |
| Q: How do you ensure product quality? | | | | |
| A: We uphold "Quality First." Strict quality control is applied from raw material sourcing to final shipment. We use eco-friendly bamboo and food-grade adhesives, with professional QC staff conducting final inspections. | | | | |
| Q: What certifications do your products have? | | | | |
| A: Our factory is ISO9001 BSCI, EUDR certified, some products have passed FDA, LFGB, CPC, and other food-contact safety certifications, ensuring safety and environmental compliance. | | | | |
| Q: Can you provide free samples? | | | | |
| A: Yes, samples are free of charge, but the shipping cost is borne by the buyer. We support delivery via DHL, FedEx, or other express services. | | | | |
| Q: What is your minimum order quantity (MOQ)? | | | | |
| A: The MOQ for standard items is 300 pieces per design. For customized products, the MOQ starts from 300 pieces depending on complexity. Details can be negotiated. | | | | |
| Q: How long does it take from order to delivery? | | | | |
| A: After order confirmation and deposit payment, the production lead time is typically 25- 45 days, depending on order volume and product type. | | | | |
| Q: How are the products packaged? Can packaging be customized? | | | | |
| A: We offer standard packaging such as color boxes, blister packs, or wooden boxes. Custom packaging with your logo, colors, and materials is available. | | | | |
| Q: What payment methods do you accept? | | | | |
| A: We accept T/T (Telegraphic Transfer), L/C (Letter of Credit), and Alibaba Trade Assurance for secure transactions. | | | | |
| Q: What shipping options do you offer? | | | | |
| A: We support sea freight, air freight, and express delivery (e.g., DHL, FedEx). Sea freight is ideal for bulk orders, while air and express are suitable for urgent shipments. | | | | |
| Q: What if there is a quality issue with the goods? | | | | |
| A: If a quality issue arises due to our fault, please provide photos or videos as evidence. We will issue a refund or reshipment. We guarantee on-time deli. | | | | |
