Are you Factory or trading company?
We are a professional manufacturer specializing in bamboo and wood products, integrating R&D, production, and sales. We have our own production base and professional team, offering high-quality factory-direct goods.
How are the products packaged? Can packaging be customized?
We offer standard packaging such as color boxes, blister packs, or wooden boxes. Custom packaging with your logo, colors, and materials is available.
What is your company product range? If accept customized?
We specialize in a wide range of bamboo and wood household items, including cutting boards, tableware (knives, forks, spoons), tea sets, storage boxes, crafts, kitchenware, pet products, baby tableware set and garden decor. We fully support OEM and ODM services. We can customize product size, shape, logo, packaging, and more according to your requirements. We welcome co-development of new products.
What is your minimum order quantity (MOQ)? Can you provide free samples?
The MOQ for standard items is 300 pieces per design. For customized products, the MOQ starts from 300 pieces depending on complexity. Details can be negotiated. Yes, samples are free of charge, but the shipping cost is borne by the buyer. We support delivery via DHL, FedEx, or other express services.
What certifications do your products have?
Our factory is ISO9001 BSCI, EUDR certified,Some products have passed FDA, LFGB, CPC, and other food-contact safety certifications, ensuring safety and environmental compliance.
How long does it take from order to delivery?
After order confirmation and deposit payment, the production lead time is typically 25- 45 days, depending on order volume and product type.
What payment methods do you accept? What shipping options do you offer?
We accept T/T (Telegraphic Transfer), L/C (Letter of Credit), and Alibaba Trade Assurance for secure transactions. We support sea freight, air freight, and express delivery (e.g., DHL, FedEx). Sea freight is ideal for bulk orders, while air and express are suitable for urgent shipments.
How do you ensure product quality? What if there is a quality issue with the goods?
We uphold "Quality First." Strict quality control is applied from raw material sourcing to final shipment. We use eco-friendly bamboo and food-grade adhesives, with professional QC staff conducting final inspections. If a quality issue arises due to our fault, please provide photos or videos as evidence. We will issue a refund or reshipment. We guarantee on-time deli
